At LuxPatio, we value your time—and ours.

This policy explains how bookings, rescheduling, cancellations, and payments work when you book a service with us.

By booking an appointment, session, or service, you agree to this policy.

1. Booking Appointments

All appointments must be booked through:

• Our website

• Our booking system

• Or an approved communication channel (email, form, or platform)

Once your booking is confirmed, you will receive a confirmation email with the details of your appointment.

Please review your booking carefully and contact us if anything looks incorrect.

2. Payment Terms

Payment terms depend on the service booked.

This may include:

• Full payment at the time of booking

• A deposit to secure your booking

• Payment after the service (if agreed in advance)

All prices are shown clearly before you complete your booking.

If payment is required to confirm a booking, the appointment is not secured until payment is received.

3. Cancellations

We understand that plans can change.

Cancellation Notice

If you need to cancel, please notify us at least [X hours / days] before your scheduled appointment.

Cancellations made within this notice period will not be charged.

Late Cancellations

Cancellations made less than [X hours / days] before the appointment may result in:

• Loss of deposit

• Partial charge

• Full charge

This depends on the service booked and will be clearly stated at the time of booking.

4. Rescheduling

You may reschedule your appointment by giving at least [X hours / days] notice.

Rescheduling requests made within the allowed time frame are free of charge.

Rescheduling requests made after this time may be treated as a late cancellation.

5. No-Shows

A “no-show” occurs when you do not attend your appointment and do not notify us in advance.

In the case of a no-show:

• The session may be forfeited

• Deposits may be non-refundable

• Full payment may be charged

No-shows disrupt scheduling and limit availability for others.

6. Late Arrivals

If you arrive late to your appointment:

• The session may still end at the originally scheduled time

• You may receive a shortened session

• The full fee may still apply

This ensures fairness to other clients.

7. Refunds

Refunds are handled on a case-by-case basis.

Unless stated otherwise:

• Completed services are non-refundable

• Missed or late-cancelled appointments are non-refundable

• Digital services, downloads, or booked time are non-refundable once delivered

Any exceptions will be clearly communicated before booking.

8. Service Changes or Cancellations by Us

In rare cases, we may need to reschedule or cancel an appointment due to:

• Illness

• Emergencies

• Technical issues

• Unforeseen circumstances

If this happens, we will:

• Offer a reschedule

• Or provide a refund if rescheduling is not possible

9. Packages, Memberships, or Ongoing Services (Optional)

If you book a package, membership, or multi-session service:

• Sessions may have an expiration period of [X time]

• Unused sessions may not roll over or be refunded unless stated

• Cancellation terms will follow the agreement outlined at purchase

Specific terms will always be shown before checkout.

10. Changes to This Policy

We may update this policy from time to time.

Any changes will be posted on this page with a new “Last updated” date.

Continued use of our services means you accept the updated policy.

11. Contact Information

If you have questions about bookings, cancellations, or this policy, contact us at:

LuxPatio

Email: [Contact Email]

Website: [Website URL]